WHY RENT WITH US?
At H&L Inflatables, you don't just get fun, you get fun done right! We are a locally owned, licensed and insured inflatable rental company in the Mountain Home area, and we only offer top quality inflatable rentals that are maintained and clean. You get great customer service and friendly help while trying to pick the perfect inflatable for your party or event.
WHAT DOES THE PRICE INCLUDE?
The price includes set up and tear down and deliveries within a 10 mile radius of where our inflatables are stored in Mountain Home. If you live outside of that 10 mile radius, a small delivery fee may be charged to help cover transportation costs. This fee will be determined during the ordering process.
WHEN DO YOU SET UP?
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location. Please remember the weekend long rental option as well.
DOES THE STANDARD 6 HOUR RENTAL INCLUDE THE SET UP AND TEAR DOWN TIME?
No. We come early to set up and tear down afterwards so you have the entire rental time to play.
WHICH PAYMENT METHODS DO YOU ACCEPT?
Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
DO WE HAVE TO KEEP THE INFLATABLE PLUGGED IN THE WHOLE TIME?
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
DO WE HAVE TO PAY A DEPOSIT?
Yes all orders require a 50% Credit Card deposit that you can do electronically through Squareup.com. Deposits are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a rain check that is good for 6 months.
WHAT IF THERE IS NO ACCESS TO ELECTRICITY AT OUR PARTY SITE?
WHAT SURFACES DO YOU SET UP ON?
If there is no electricity within 50 feet at your party location, you will need to provide a generator. At this time, we do not rent generators.
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
CAN WE SEE A COPY OF YOUR CONTRACT AND SAFETY RULES?
Yes. Please contact our office so we can provide these for you you.
WHAT IS YOUR REFUND POLICY?
All deposits are non-refundable unless otherwise deemed to be an emergency or an unavoidable situation, by H&L Inflatables. In normal cases, deposits will be saved as a "Rain Check" available for a credit to be used within 6 months of the original purchase date. In your name only. A "Rain Check" is non-transferable. If a refund is deemed approved by H&L Inflatables, the transaction will be issued within 3-7 business days. The amount of time for a refund to show up in your account may vary based on the type of account or bank that you use, which can be up to 30 days.
ARE WE RESPONSIBLE FOR THE UNIT IF IT GETS A TEAR OR IS DAMAGED IN ANY WAY?
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.